Personalizing Visitor Service in a Small Museum

By Jennifer Jenkins From Dimensions May/June 2013 WonderLab Museum of Science, Health and Technology in Bloomington, Indiana, strives to be not just a destination, but also a valuable community asset. Open since 2003 in its current downtown location, WonderLab is a small museum—7,600 square feet (700 square meters) of gallery space—with fewer than 15 full-time …

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Dimensions, May/June 2013—Personalizing the Visitor Experience

IN THIS ISSUE May/June 2013 Free-choice learning is the hallmark of science centers and interactive museums. But many institutions are taking this idea a step further by exploring strategies for personalizing the visitor experience—before, during, or after the visit. Some approaches are high tech, like compiling a visitor’s on-site experiences onto a personalized webpage. Others …

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21-Tech: Engaging Museum Visitors Using Mobile Technologies

By Keith Ostfeld From Dimensions May/June 2013 Society has reached a point where everyone desires customized services and products—from coffee to computers to museum experiences—that meet their needs, expectations, and aesthetics. With today’s easy access to phenomenal computational power through personal mobile technologies (PMTs) like smartphones and tablets, we have new avenues to customize museum …

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Boston Children’s Museum, Discovery Science Center receive National Medal

When the Institute of Museum and Library Services (IMLS) announced the 10 recipients of this year’s National Medal for Museum and Library Service, two ASTC-member institutions—Boston Children’s Museum, Massachusetts and Discovery Science Center, Santa Ana, California—were among those recognized. The National Medal is the nation’s highest honor conferred on museums and libraries for service to …

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